Mishcats Shipping Policy

Thank you for visiting and shopping at Mishcats. The following information sets out the terms and conditions that constitute our Shipping Policy.

  1. Processing your Order
    An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
  2. Shipment Processing Time
    Processing time refers to the time it takes for us to prepare your order for shipping.
    After your payment is authorised and verified, all orders are processed within 5 days. We will contact you for some reason if there are any delays.
    However, some orders may ship within as few as 1 day and some may take up to 7 days.
  3. Shipment Locations
    1. Domestic Only
      Mishcats does not ship internationally at this time. We ship domestic only – anywhere in Australia.
    2. Shipping Restrictions
      Our company does ship to both commercial and domestic addresses. Customers may be able to have their products shipped to a P.O box.
  4. Shipment rates and delivery estimates
    We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

      1. Express Shipping
        The order will normally arrive within 2-3 business days.
        Note: Subject to placing your order before specific cut-off times.
      2. Standard Shipping
        The order will arrive within 7-10 business days.
        Note: Subject to placing your order before specific cut-off times.
      3. Please note:
        1. Business day means Monday to Friday, except holidays.
        2. Orders are not shipped or delivered on weekends or holidays.
        3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
        4. Products may be delivered in separate shipments.
        5. We will not be responsible for wrong shipping address if you provide incorrect information.
        6. In-store pickup dates vary based on product availability.
  5. Tracking Options
    Mishcats aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

    1. Domestic and International
      All orders delivered within Australia automatically have tracking.
  6. Damages
    If there is any damage to the packaging on delivery, contact us immediately at 07 2103 4123 or contact us via our contact form.
  7. Missing or Lost Package
    There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Mishcats politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at 07 2103 4123 to report missing or lost packages.
  8. Questions
    If you have any questions about the delivery and shipment of your order, please contact us by calling 07 2103 4123 or emailing us via our contact form.